PlayOJO Privacy Policy

At Play OJO, we are fully committed to protecting your personal data and respecting your privacy from the moment you create an account with us. This PlayOJO Privacy Policy explains what information we collect when you use our website or our Play OJO app, why we collect it, and the rights available to you. Skill on Net Ltd, registered in Malta under Reg. No. C50024, operates this site, and we handle your data in line with our UK Gambling Commission licence and applicable data protection law.

Information We Collect

When you register for a PlayOJO account, we ask you to provide certain personal details so that we can verify your identity and comply with our licensing obligations. We collect the following categories of information whenever you complete a Play OJO login or otherwise use our services:

• Your name, date of birth, address and contact details provided during PlayOJO casino registration
• Payment information used for deposits and withdrawals, including card details, e-wallet identifiers and bank account information
• Your gaming activity, including bets placed, games played, session length and your OJOplus balance
• Technical data such as IP address, device type, browser information and login timestamps recorded through your Play OJO casino login
• Communications you send us through live chat or email, including complaints and support requests

How We Use Your Information

We use the information we collect to run your account, process transactions and deliver the PlayOJO online casino experience you expect. Specifically, we use your data to:

• Verify your age and identity before you can deposit or withdraw funds
• Process deposits and withdrawals through PayPal, Paysafe, Visa, Mastercard, Open Banking and Apple Pay
• Administer our OJO Levels loyalty programme, OJOplus cashback and any Play OJO bonus code, PlayOJO no deposit bonus or other PlayOJO casino bonus you claim
• Communicate important account information, including Kicker offers and any PlayOJO kicker code available to you, as well as your play ojo sign up bonus eligibility
• Detect and prevent fraud, money laundering and breaches of our Fair Play Policy
• Meet our obligations to the UK Gambling Commission, eCOGRA and other regulators

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website and within our Play OJO app to remember your preferences, keep you signed in and understand how you use our services. Cookies also help us measure the performance of our PlayOJO casino app and improve your experience whether you play on desktop, mobile or our Play OJO app on iOS and Android. You can manage or disable cookies through your browser settings, although some features of our site may not function correctly if you do so. For full details, please see our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties where necessary to operate PlayOJO casino, including:

• Payment providers who process your deposits and withdrawals
• Identity verification and fraud-prevention agencies
• Regulators such as the UK Gambling Commission and, where relevant, the Malta Gaming Authority or the GGL in Germany
• eCOGRA, our authorised alternative dispute resolution provider
• IT and hosting providers who support the infrastructure behind Play OJO Canada, PlayOJO Ontario and other localised sites

Where our services are offered under different brands, such as PlayUZU in Spain, Mexico and Peru, or through Skill On Net PT Ltd under Malta Gaming Authority licence MGA/CRP/171/2009/06, we remain responsible for ensuring your data is handled consistently with this policy.

International Players and Localised Sites

We operate localised versions of our platform, including sites for players in Sweden, Canada and other markets. If you access PlayOJO Canada login pages, or sign in using your Play OJO Quebec login details, we process your data in line with local requirements while applying the same core privacy standards described here. Our German site is operated under a GGL virtual slot machine permit, with its own dedicated support address and phone line, and we handle data collected there under applicable German and EU law.

Data Security

We hold player funds separately at Barclays, meeting the Gambling Commission's medium protection segregation level, and we apply appropriate technical and organisational measures to safeguard your personal and financial information. Our random number generator is independently audited by iTech Labs. We also keep records that help ensure Play OJO withdrawal times remain fast, and we review any PlayOJO withdrawal reviews we receive to continually improve our payment processes and keep Play OJO secure.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and accounting obligations. If your OJOplus balance remains unredeemed for 180 days of inactivity, it is removed, though your underlying PlayOJO account data continues to be retained in line with our regulatory duties. We may also retain records relating to any complaint, withdrawal or Fair Play Policy investigation for as long as necessary to resolve the matter.

Your Rights

You have a number of rights regarding the personal data we hold about you. These include the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request that we delete your data, subject to our regulatory retention obligations
• Object to certain uses of your data, including marketing communications
• Withdraw consent where we rely on consent to process your data

To exercise any of these rights, you can contact our Play OJO support team, and we will respond in line with applicable data protection law.

Children and Age Verification

Our services are intended only for players aged 18 and over. We do not knowingly collect personal data from anyone under this age, and we carry out age-verification checks as part of the PlayOJO casino login and account approval process. If we discover that we have inadvertently collected data from a minor, we will close the account and delete the data without delay.

Complaints and Contact

If you have any concerns about how we handle your data, you can contact our support team by email at support@playojo.com or via live chat, available 24/7 once you have signed in. Complaints escalated to a manager or supervisor receive a decision within 96 hours. If you remain unsatisfied, eCOGRA is available as our authorised alternative dispute resolution body. You are also entitled to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Play OJO after any changes take effect means you accept the updated terms.